Change of Management Notice
Dear Guest,
The Walk is undergoing a property management transition and will now be managed by Book & Ladder, LLC. There will be some changes that take place as a result of this transition. To help you with those changes, please refer to the FAQ and information on this page.
If you have any questions that are not answered in this notice, please call the leasing office at 205-535-6394 or by email at thewalk@booknladder.com or through the contact page.
Resident Portal
The Resident Portal (Website Login) will be down for one week to transfer all guest information properly and securely.
To Place a Work Order
Please contact the leasing office to submit a work order.
To Make a Payment
Please Make it by Check, Cashier’s Check or Money Order (only during this time). All checks will need to be made out to The Walk Leaseco, LLC.
Automatic Payments
Previously set-up automatic payments are no longer active. Once the Resident Portal is live, if you previously opted into auto payments, you will need to log in and reinstate auto payments. Please ensure this is done to avoid any interruption in your rental payments.
Utilities
During this management transition the changeover of utilities often takes time. Please be advised that you will still be responsible for paying utilities each month, however, there may be a two-month delay in receiving an invoice. Our third-party vendor that handles all utilities is Conservice. You may visit their website at www.conservice.com for more information.
We strive to make the transition as seamless as possible and we look forward to providing you with an exceptional experience. If you have any additional questions, please contact us at 205-535-6394 or by email at thewalk@booknladder.com or through the contact page.
~ Book & Ladder, LLC
FAQ
Don’t see your question below? Please contact us.
To submit your rent please make it by check, cashier’s check or money order (only during this time). All checks will need to be made out to The Walk Leaseco, LLC.
We will not charge any late fees while the Resident Portal is unavailable.
Automatic payments that were previously set-up will no longer be active. Once the Resident Portal is live, you will receive an invitation to access your account. Please login and reinstate auto payments to avoid any interruption in your rental payments.
During this management transition the changeover of utilities often takes time. Please be advised that you will still be responsible for paying utilities each month, however, there may be a two-month delay in receiving an invoice. Our third-party vendor that handles all utilities is Conservice. You may visit their website at www.conservice.com for more information.
Call the leasing office at 205-535-6394 to submit a work order.
